Managing Your Payments and Subscriptions

Managing Your Payments and Subscriptions

What you'll learn: This article will guide you through understanding how Zonitel billing works, managing your payment methods, setting up automatic payments, updating billing information, and handling subscription adjustments. By the end, you'll be able to confidently manage all aspects of your account finances.

Overview

At Zonitel, we believe in transparent and flexible billing. Our payment management system is designed to make it easy for small business owners to stay on top of their bills, make adjustments, and keep their communication services running smoothly without interruption.

Understanding Your Billing Cycle

Monthly Billing Structure

Your Zonitel account operates on a simple monthly billing cycle:

• Billing Date: Your bill is generated on the first day of each month
• Coverage Period: Each invoice covers services used during the previous calendar month
• Payment Terms: You have until the 15th of the month to submit payment
• Grace Period: We provide a 14-day grace period after invoice generation to ensure you have time to process payments

Pro-Rata Charges

If you upgrade, downgrade, or add new extensions during a billing cycle, we calculate charges on a pro-rata basis. This means you'll only pay for the days you actually used the service during that month.

Example: If you add a new extension on the 15th of a 30-day month, you'll be charged 50% of the monthly extension cost for that billing cycle. Starting the next month, you'll be charged the full amount.

Managing Your Payment Methods

Adding a Payment Method

You can add and manage multiple payment methods through your Zonitel account portal:

1. Log in to your account at office.zonitel.com
2. Navigate to Billing & Accounts
3. Select Payment Methods
4. Click Add Payment Method
5. Choose your payment type:
   • Credit Card (Visa, Mastercard, American Express)
   • ACH (Bank Transfer) for direct bank account payments
6. Enter your information and click Save

Setting a Primary Payment Method

• The payment method marked as "Primary" will be automatically charged each billing cycle
• To change your primary payment method, go to Payment Methods and click Make Primary next to your preferred option
• The system will confirm the change instantly

Removing a Payment Method

You can remove outdated or unused payment methods anytime:

1. Go to Billing & Accounts > Payment Methods
2. Find the method you want to remove
3. Click Delete
4. Important: Always ensure you have at least one active payment method on file

Automatic Payments (Auto-Pay)

Why Enable Auto-Pay?

Auto-Pay is our recommended payment option because it:

• Eliminates missed payment deadlines
• Prevents late fees and service interruptions
• Provides peace of mind with consistent, automated billing
• Reduces manual payment processing

Setting Up Auto-Pay

1. Log in to your account portal
2. Go to Billing & Accounts > Auto-Pay
3. Toggle Enable Auto-Pay
4. Select your preferred payment method (Credit Card or ACH)
5. Choose your payment date (typically the 1st or 15th of the month)
6. Click Save

How Auto-Pay Works

Once enabled, your chosen payment method will be automatically charged on your specified payment date each month. A payment confirmation email will be sent to your registered billing contact immediately after processing.

Making Manual Payments

One-Time Payments

If you prefer to make individual payments rather than use Auto-Pay, you can do so at any time:

1. Log in to office.zonitel.com
2. Go to Billing & Accounts > Statements
3. Find the invoice you want to pay
4. Click Pay Now
5. Review the amount and click Confirm
6. Select your payment method and follow the prompts
7. You'll receive a payment confirmation email with your receipt

Payment Processing Time

• Credit Card Payments: Processed immediately and reflected in your next billing statement
• ACH Payments: Typically process within 1-2 business days
• Payment confirmations are sent to your registered billing contact email

Understanding Your Invoice

Your monthly invoice includes:

• Subscription Charges: Monthly fees for your selected plan (Small Business, Growing Business, or Enterprise)
• Extension Charges: Per-extension costs based on your usage tier
• Add-On Fees: One-time setup or monthly recurring fees for features like Digital Fax, SMS, Call Recording, etc.
• Usage-Based Charges: Overage charges if applicable (high-volume SMS, additional local numbers, etc.)
• Taxes and Fees: Applicable regulatory fees and taxes based on your location
• Credits or Adjustments: Any promotional credits, discounts, or refunds

You can download PDF copies of all past invoices from your account portal for your records.

Late Payments and Overdue Accounts

Payment Grace Period

We provide a grace period until the 15th of the month. If payment is not received by this date:

• A $10 late fee will be applied to your account
• You'll receive an email reminder about the overdue amount
• Your services may be temporarily suspended (calls and texts may not function properly)

Resuming Service After Suspension

If your account is suspended due to non-payment:

1. Log in to your account portal
2. Pay your full overdue balance (late fees included)
3. Your service will be automatically restored within 1-2 hours
4. A confirmation email will be sent once service is fully operational

Setting Up a Payment Plan

If you're experiencing difficulty with a payment, contact our support team at:

• Phone: (833) 966-4835
• Email: info@zonitel.com
• Hours: 24/7 support (English & Spanish)

Our team may be able to work out a payment arrangement with you.

Billing Contact Information

Updating Your Billing Contact

Your billing contact information determines who receives invoices and payment notifications:

1. Go to Billing & Accounts > Billing Contact
2. Click Edit
3. Update:
   • Contact name
   • Email address
   • Phone number
   • Mailing address
4. Click Save

All invoice emails and payment confirmations will now go to this updated contact.

Viewing Your Billing History

Accessing Statements

To view all your billing information in one place:

1. Log in to office.zonitel.com
2. Go to Billing & Accounts > Statements
3. You can:
   • View Past Statements: Click on any date to see itemized charges
   • Download as PDF: Click Print to save a copy for your records
   • Filter by Date: Use the date selector to narrow down specific months
   • View Upcoming Statement: See next month's expected charges (before taxes and final fees)

Frequently Asked Questions

Q: What happens if my auto-pay declines? A: We'll attempt to retry the payment up to 3 times over 3 days. If all attempts fail, we'll notify you via email so you can update your payment method or make a manual payment. Your service will not be interrupted during this period as long as you had a positive balance.

Q: Is there a contract or early termination fee? A: No! Zonitel offers month-to-month billing with no long-term contracts. You can cancel your service at any time without penalties.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, Mastercard, American Express) and ACH bank transfers.

Q: How long does a refund take? A: Refunds are typically processed within 5-7 business days after approval. The refund will go back to the original payment method used.

Need Help?

If you have questions about your billing or need to make changes to your account, our support team is here to help:

• Call us: (833) 966-4835
• Email: info@zonitel.com
• Text/WhatsApp: (833) 966-4835
• Support Hours: 24/7 (English & Spanish)

We're here to make managing your Zonitel account as simple as possible.