Making Manual Payments

Making Manual Payments

This guide covers everything you need to know about making one-time manual payments to your Zonitel account. You'll learn how to view your invoice, process different payment methods, track payment status, print receipts, and understand payment processing times.

Overview

If you prefer not to use Auto-Pay or need to make an immediate payment, Zonitel allows you to process manual payments anytime through your account portal. Manual payments are flexible, secure, and processed quickly with instant confirmation.

Prerequisites

To make a manual payment, you'll need:

1. An active Zonitel account with an outstanding balance
2. Access to office.zonitel.com
3. A valid payment method (credit card or bank account)
4. Your billing information (account number or email)

Step-by-Step: Making a Manual Payment

Step 1: Log Into Your Account

1. Visit office.zonitel.com
2. Enter your username and password
3. Click Sign In

Step 2: Navigate to Your Statements

1. From your dashboard, click Billing & Accounts
2. Select Statements
3. You'll see a list of all your invoices (paid and unpaid)

Step 3: Find Your Invoice

Look for your invoice in the list:

• Unpaid Invoices appear at the top with a red "UNPAID" badge
• Paid Invoices show a green "PAID" badge with the payment date
• Current Balance is displayed at the top of the page

You can also:

• Filter by date using the calendar selector
• Search by invoice number
• Sort by status (paid/unpaid)

Step 4: Review the Invoice

Click on your invoice to view details:

• Invoice Number: Unique identifier for your records
• Invoice Date: When the invoice was generated
• Due Date: Payment deadline (typically the 15th of the month)
• Itemized Charges:
  • Subscription fees
  • Extension charges
  • Add-on costs
  • Usage-based overages
  • Taxes and fees
• Total Due: The full amount owed

Step 5: Click "Pay Now"

1. Click the Pay Now button at the bottom of the invoice
2. Review the amount showing: "Amount Due: $XX.XX"
3. Click Proceed to Payment

Step 6: Select Your Payment Method

Choose how you want to pay:

Option A: Credit Card

• Visa, Mastercard, American Express accepted
• Charges process immediately
• Full payment reflected in your account within 1 hour

Option B: ACH (Bank Transfer)

• Direct debit from your checking or savings account
• Processes within 1-2 business days
• Lower fees than credit cards

Option C: New Payment Method

• Click Add New Payment Method if you don't have one saved
• Follow the prompts to add your card or bank account details

Step 7: Confirm Payment Details

Review the summary:

• Amount to charge: $XX.XX
• Payment method: [Your selected method]
• Billing contact: [Email for receipt]
• Processing time estimate

Check the box: "I authorize this payment"

Step 8: Process Payment

Click Confirm & Pay to complete the transaction.

You'll see: "Payment processed successfully!"

After Your Payment is Complete

Immediate Confirmation

Within seconds of payment:

• Your payment status changes to "PENDING" (for credit card) or "PROCESSING" (for ACH)
• You receive an on-screen confirmation with:
  • Transaction ID
  • Payment amount
  • Payment date/time
  • Confirmation number

Confirmation Email

A detailed confirmation email is sent to your billing contact containing:

• Payment confirmation number
• Invoice number
• Amount paid
• Payment method (last 4 digits)
• Transaction timestamp
• Your updated account balance

Account Statement Update

• Credit Card Payments: Reflected in your account within 1 hour (marked as "PAID")
• ACH Payments: Marked as "PROCESSING" for 1-2 business days, then "PAID"

Paying Multiple Invoices

Paying Several at Once

If you have multiple unpaid invoices and want to settle them together:

1. Go to Billing & Accounts > Statements
2. Select the invoices you want to pay by clicking the checkbox next to each
3. Click Pay Selected Invoices
4. The system calculates the total amount due across all selected invoices
5. Follow the standard payment process
6. You'll receive one combined receipt for all payments

Example Scenario

• Invoice from Jan: $150 (unpaid)
• Invoice from Feb: $175 (unpaid)
• Invoice from Mar: $180 (current, due by 15th)

You select all three and pay: The system creates one payment for $505 with a single transaction ID covering all three invoices.

Understanding Payment Processing Times

Credit Card Payments

Credit card payments are fastest and most reliable.

ACH Bank Transfers

ACH typically takes 1-2 business days but has lower processing fees.

Payment Methods for Manual Payments

Credit Cards Accepted

We accept all major credit cards:

• Visa
• Mastercard
• American Express

Adding a Credit Card

1. Go to Billing & Accounts > Payment Methods
2. Click Add New Card
3. Enter:
   • Card holder name
   • Card number (16 digits)
   • Expiration date (MM/YY)
   • CVV (3-4 digit security code on back)
   • Billing ZIP code
4. Click Save Card

ACH Bank Account Requirements

To pay via ACH, have ready:

• Account holder name
• Bank name
• Routing number (9 digits, found on checks)
• Account number (8-12 digits)
• Account type (Checking or Savings)

Adding a Bank Account for ACH

1. Go to Billing & Accounts > Payment Methods
2. Click Add ACH Account
3. Select your bank from the list (or enter manually)
4. Enter account holder name
5. Provide routing number and account number
6. Select account type
7. Click Save Account

Partial Payments

Making a Partial Payment

If you cannot pay your full invoice amount:

1. Go to Billing & Accounts > Statements
2. Click on your invoice
3. Instead of clicking Pay Now, click Make Custom Payment
4. Enter the amount you want to pay (must be at least $5)
5. Select your payment method
6. Click Confirm

Your remaining balance will:

• Still be due by the 15th to avoid late fees
• Accrue no additional interest (Zonitel doesn't charge interest on unpaid balances)
• Be listed separately as "Partial Payment Pending"

Important Notes on Partial Payments

• Multiple partial payments are allowed
• Each payment reduces your outstanding balance
• Service remains active as long as you're making progress toward payment
• Contact our team if you need a formal payment plan

Late Payments

What Constitutes a Late Payment?

A payment is late if not received by the 15th of the month following your invoice date.

Late Payment Penalties

• $10 Late Fee applied to your account
• Fee appears on your next invoice
• Service may be temporarily suspended
• Late payment notation on your account record

Bringing Your Account Current

1. Log in to your account
2. Go to Billing & Accounts > Statements
3. View your Total Amount Due (including late fees)
4. Make a full payment including the late fee
5. Service will be restored within 1-2 hours

Avoiding Late Payments

• Set a calendar reminder for the 10th of each month
• Enable Auto-Pay for automatic processing
• Update payment methods before they expire
• Monitor your email for invoice notifications

Payment Receipts and Records

Downloading Payment Receipts

1. Go to Billing & Accounts > Statements
2. Find your paid invoice
3. Click View Receipt or Download PDF
4. The receipt includes:
   • Invoice number and details
   • Payment date and amount
   • Transaction confirmation number
   • Payment method used (last 4 digits only)
   • Applied credits or adjustments

Accessing Payment History

View all your payment transactions:

1. Go to Billing & Accounts > Payment History
2. You can see:
   • All payments made (manual and auto-pay)
   • Payment dates and amounts
   • Payment methods used
   • Status of each transaction
   • Associated invoices

Exporting Payment Records

For accounting purposes, you can export your payment history:

1. Go to Billing & Accounts > Payment History
2. Click Export as CSV
3. Select your date range
4. Choose format (Excel or PDF)
5. The file downloads immediately

Paying from Your Mobile Device

Using the Zonitel Mobile App

1. Download the Zonitel app from iOS App Store or Google Play
2. Log in with your account credentials
3. Tap Account
4. Tap Billing
5. Select your unpaid invoice
6. Tap Pay Now
7. Follow the payment process (same as web)

Mobile Browser Payment

1. Open your mobile browser and go to office.zonitel.com
2. Log in to your account
3. Navigate to Billing & Accounts > Statements
4. Follow the standard payment steps
5. The interface automatically adjusts for mobile screens

Frequently Asked Questions

Q: Can I make a payment without logging in? A: No. For security reasons, all payments require account login. This protects your financial information.

Q: What's the maximum amount I can pay at once? A: There are no daily limits. You can pay your full account balance in one transaction.

Q: Can I schedule a payment for a future date? A: No, but you can set up Auto-Pay to handle recurring payments automatically on your preferred date.

Q: What if I accidentally paid twice? A: Contact our support team immediately. We can process a credit or refund within 5-7 business days.

Q: Do you accept wire transfers or checks? A: Currently, we accept credit cards and ACH only. Contact info@zonitel.com to discuss alternative payment arrangements.

Q: Can I get a payment plan? A: Yes. Contact our support team to discuss payment arrangements if you're experiencing difficulty.

Q: Are there any payment processing fees? A: No. Zonitel does not charge additional fees for processing manual payments. Standard payment processing applies.

Q: How can I get a payment receipt? A: Log in to your account, go to Billing & Accounts > Statements, find your paid invoice, and click View Receipt or Download PDF.

Troubleshooting Payment Issues

Payment Declined

Why it happens:

• Insufficient funds in account
• Expired credit card
• Incorrect card information
• Bank flagged the transaction as suspicious

Solution:

1. Verify card information is correct
2. Check card expiration date
3. Confirm sufficient funds available
4. Contact your bank to authorize the payment
5. Try again with a different payment method

Payment Stuck on "Processing"

Why it happens:

• ACH transfers typically take 1-2 business days
• System is completing backend verification

Solution:

1. Wait 24-48 hours for ACH payments
2. Check your email for confirmation
3. If still pending after 48 hours, contact support

Payment Confirmation Not Received

Why it happens:

• Email filtered to spam folder
• Incorrect email address on file
• System delay

Solution:

1. Check your spam/junk folder
2. Go to Billing & Accounts > Billing Contact and verify email
3. Add billing@zonitel.com to your contacts
4. Contact support if issue persists

Need Help?

Our support team is ready to assist with any payment questions:

• Call us: (833) 966-4835
• Email: info@zonitel.com
• Text/WhatsApp: (833) 966-4835
• Live Chat: Available through your account portal
• Support Hours: 24/7 (English & Spanish)

We're here to make payments simple and secure.