Disabling Auto-Pay

7 min read
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Disabling Auto-Pay

This guide will walk you through disabling your current automatic payments for your Zonitel account with minimal effort.

What is Auto-Pay?

Auto-Pay is Zonitel's automated payment system that charges your selected payment method each month. Instead of manually paying your invoice every month, your account automatically settles your balance, ensuring your service never gets interrupted due to missed payments.

Benefits of Manual Payment

  1. Control your expenses: Review the charges/credits on your invoice before paying it 

Prerequisites

Before setting up Auto-Pay, you'll need:

  1. An active Zonitel account
  2. Access to your account portal at office.zonitel.com
  3. At least one valid payment method on file (credit card or bank account)

When You Might Want to Disable Auto-Pay

  • Switching to a different payment method later
  • Closing your account
  • Preferring to pay manually each month
  • Troubleshooting payment issues

Step-by-Step: How to disabling Auto-Pay

Step 1: Log Into Your Account

  1. Go to office.zonitel.com
  2. Enter your username and password
  3. Click Sign In

Step 2: Navigate to Billing Settings

  1. From your dashboard, click on Administration tab
  2. Select Billing
  3. On the pending invoice, click on the PAY NOW button

Step 3: Disable Auto-Pay

  1. Identify your current Auto-Pay method.
  2. Click on the Actions button
  3. Select Stop Recurrent Billing

Important: Once disabled, you must make manual payments each month to avoid late fees.

 

After you've disabled Auto-Pay

Managing Multiple Auto-Pay Profiles

If you have multiple Zonitel accounts (for different business locations or departments):

  1. Log out of your current account
  2. Log in to your second account
  3. Repeat the Disable Auto-Pay steps
  4. Each account maintains independent auto-pay settings

Need Additional Help?

If you have questions about disabling Auto-Pay or encounter issues:

Our support team can help you troubleshoot issues, change settings, or answer any questions about automatic payments.

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Still Have Questions?

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