Call Flow & Routing

IVR menus, ring groups, and call routing

13 Articles
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How to Upload or Create Audio Recordings (Greetings)

Recordings (Audios) is the audio library behind every greeting your callers hear. This guide shows you how to open it from the Call Flow page, upload an .mp3 or .wav file, create a greeting from text with a chosen language and voice, preview it, and then use it in your IVR, voicemail or ring group.

3 min read 1.6K views

Troubleshoot Calls Going to the Wrong Destination

Trace an incoming call from the dialed number through forwarding, schedules, IVR, ring groups and extensions to find and correct the routing problem.

4 min read 1.5K views

How to Route Calls During Holidays or Temporary Closures

Prepare a temporary greeting and destination, redirect incoming calls during a closure, then restore and test the original route when you reopen.

4 min read 1.5K views
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