Review and Resolve Call Intelligence Notifications
Call Intelligence notifications show alerts created when an automation rule matches a call. Use them to decide what needs attention, review the evidence and record the follow-up status.
AI agents, chatbots and call transcription
Call Intelligence notifications show alerts created when an automation rule matches a call. Use them to decide what needs attention, review the evidence and record the follow-up status.
Build conditions and actions, check units and recipients, and save a draft or activate a post-call rule.
Create an action, configure its trigger and parameters, then enable it for the assistants that should use it.
An appointment checker texts customers before an upcoming appointment and records whether they plan to attend. It follows the calendars you select and can optionally help move an appointment to another available time.
A Call Intelligence analyst is an AI reviewer that evaluates call transcripts using instructions you choose. An analyst is different from an Agent, which represents a person or extension in your team reports.
Re-read a website source or an individual page, check learning status and test that your assistant uses the updated information.
Check saved activation, connected channels, response delays, schedules and handoff before diagnosing an assistant that is silent.
Set up human handoff, email summaries and optional voice alerts so your team can take over when a customer asks for a person.