AI agents, chatbots and call transcription
An appointment checker texts customers before an upcoming appointment and records whether they plan to attend. It follows the calendars you select and can optionally help move an appointment to another available time.
Call Intelligence notifications show alerts created when an automation rule matches a call. Use them to decide what needs attention, review the evidence and record the follow-up status.
Knowledge Discovery helps turn information from business calls and messages into answers for your knowledge base. Use it to gather a starting point, then check the facts before your assistants rely on them.
Use the test panel to check your assistant’s replies. When an answer needs correction, Improve lets you edit a question and answer to help the bot respond to similar questions in the future.
A Call Intelligence analyst is an AI reviewer that evaluates call transcripts using instructions you choose. An analyst is different from an Agent, which represents a person or extension in your team reports.