Call Transcription Insights: Transcribe and Flag Your Calls
Enable transcription, choose keyword and call filters, then find transcripts and analysis for eligible calls.
AI agents, chatbots and call transcription
Enable transcription, choose keyword and call filters, then find transcripts and analysis for eligible calls.
Create a conversational agent, connect its knowledge and channels, test its answers and review the setup before enabling it.
Review agent profiles, weekly reports and objections, then use supporting calls to choose practical coaching actions.
A guide to all eight assistant settings, including knowledge, channels, timing, actions and the How it works summary.
Your conversational agent can help customers find an available time, book an appointment and manage an existing appointment. Configure the calendars and actions it is allowed to use before enabling it for customers.
Add website pages, Q&A and documents, check learning status and connect the right knowledge base to your assistant.
Knowledge Discovery helps turn information from business calls and messages into answers for your knowledge base. Use it to gather a starting point, then check the facts before your assistants rely on them.
Follow discovery progress, review findings and understand what Apply Selected adds to your configuration.
Find your way around the dashboard, analyzed calls, coaching, automations, notifications and Discovery Engine.
Use the test panel to check your assistant’s replies. When an answer needs correction, Improve lets you edit a question and answer to help the bot respond to similar questions in the future.